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APPOINTMENT FAQ'S

  1. Appointment scheduling. Online requests typically receive a response within 1-2 business days. If trying to schedule a same-day or next-day appointment, please call.

  2. One business day prior to your scheduled appointment, office staff may call to confirm your appointment and obtain your medical history prior to your visit to streamline your visit. 

  3. Appointment cancellations: please call at least 24 hours before your scheduled appointment to cancel so that your slot can be given to another who needs it.

  4. No-show policy: $50 no-show fee will be applied if the office is not notified 24hrs prior to a missed appointment. This is done to ensure patients have the best chance to see Dr. Tran timely.

  5. Please bring your insurance card or information and any referral documentation.

  6. Consultation Fees: Dr. Tran is in-network with many insurance providers (see the insurance list). If out-of-network or self-pay, our front office staff will assist you with fee information.

  7. Patient Portal: Please register on the Patient Portal. There are many useful options that can be utilized to increase access to care and streamline your visit. For new patients, pre-register here (new link pending). For established patients, log-in here.

  8. Forms: To streamline your check-in process, you have access to all the required forms to complete beforehand. Save time by accessing the forms here.

  9. Please allot at least 1-2 hours for your total office time. Dr. Tran will be as efficient and thorough as is appropriate to make sure you get the most out of your consultation. Some patients are complex, so thank you for being patient in case of any delays.

  10. You may bring a family member to help you with making healthcare decisions. If you would like them to be present virtually, please notify Dr. Tran at the beginning of the visit.

  11. Telemedicine visits are available. Dr. Tran uses an encrypted secure system called Healow - if you will be having a virtual consultation or follow-up, you will receive an email with instructions for connecting.

  12. Please bring any prior imaging, work-up, or any relevant health records needed for Dr. Tran's review. For imaging, it is best to bring the disk or film for in-person review of images.